Terms & Conditions

01Introduction

These Terms and Conditions ("Agreement") govern the use of the Playsbo online betting and gaming platform ("Platform") operated at playsbo.cam ("Website"). By accessing the Website, creating an account, or placing any wager or bet, you ("Player", "User", "you") agree to be legally bound by this Agreement in its entirety.

Playsbo ("we", "us", "our", "the Company") operates as an internationally licensed online gambling and entertainment service. The Platform offers sports betting, live casino games, slot games, lottery products, arcade games, and related services to eligible players.

This Agreement is effective as of 1 January 2026 and supersedes all prior terms and conditions previously published by the Company. If you do not agree to any provision of this Agreement, you must cease using the Platform immediately.

02Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed below:

• "Account" means the registered user profile created by a Player on the Platform, used to access all services and manage funds.
• "Balance" means the total funds held in a Player's Account wallet, including deposited funds and credited bonus amounts where applicable.
• "Bonus" means any promotional credit, free bet, cashback award, or other incentive granted to a Player subject to specific terms and wagering conditions.
• "Deposit" means any transfer of real funds from a Player into their Account wallet via a supported payment method.
• "KYC" means Know Your Customer — the identity and age verification process required of all registered Players before full Platform access is granted.
• "Platform" means the totality of services, software, interfaces, and content offered by Playsbo via the Website and any associated mobile-optimised interface.
• "Restricted Jurisdiction" means any country, territory, or jurisdiction in which accessing or using the Platform is prohibited by applicable local law.
• "Wager" or "Bet" means any real-money stake placed by a Player on a game outcome, sports event, or other betting market via the Platform.
• "Withdrawal" means any transfer of funds from a Player's Account wallet to an external payment method designated by the Player.

03Account Eligibility

To register and maintain an Account on the Platform, you must satisfy all of the following criteria at all times:

1. You must be at least 21 years of age. This is an absolute requirement. The Platform is not available to persons under 21 years of age under any circumstance.
2. You must be a natural person acting on your own behalf. Corporate entities, organisations, and automated systems may not register Player Accounts.
3. You must not be a resident of, or be accessing the Platform from, a Restricted Jurisdiction in which online gambling is expressly prohibited.
4. You must not currently be subject to a self-exclusion order imposed through the Platform or through any affiliated responsible gambling programme.
5. You must provide accurate, current, and complete information at the time of registration and maintain the accuracy of such information throughout the duration of your Account.
6. You must not have had a previous Account with Playsbo suspended or terminated for breach of this Agreement.

04Account Registration

Each Player is permitted to maintain one Account only. The creation of multiple Accounts by the same individual — whether using different email addresses, payment methods, or identity details — is strictly prohibited and constitutes a material breach of this Agreement.

Upon registration, Players are required to complete the KYC verification process. KYC documentation may include a valid Malaysian MyKad, passport, or other government-issued photo identification, as well as proof of address and payment method verification where required. KYC verification must be completed before any Withdrawal request may be processed.

Players are responsible for maintaining the confidentiality of their Account login credentials. Any activity conducted through your Account whilst using your credentials — whether by yourself or any third party who has obtained access to your credentials — is your sole responsibility. You must notify Playsbo immediately at [email protected] if you suspect any unauthorised access to your Account.

05Deposits & Payments

The Platform accepts deposits in Malaysian Ringgit (MYR) via the following supported payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX Online Banking, and direct bank transfer via Maybank, CIMB Bank, Public Bank, and Hong Leong Bank.

Minimum deposit amounts apply per payment method and are displayed at the point of transaction. Deposits are credited to the Account Balance in real time or within a short processing window depending on the payment provider.

Playsbo does not charge fees for standard deposits. However, third-party payment providers may impose their own transaction fees for which Playsbo bears no responsibility. Players are advised to review the terms of their chosen payment provider prior to initiating a deposit.

All deposits must originate from a payment method registered in the Player's own name. Third-party deposits are prohibited. Where a third-party deposit is identified, Playsbo reserves the right to void related wagers, withhold associated winnings, and close the Account pending investigation.

06Withdrawals

Withdrawal requests may be submitted by verified Players at any time via the Account dashboard. Playsbo targets processing of standard withdrawal requests within 24 hours for fully verified Accounts, subject to applicable security checks and compliance reviews.

Withdrawals must be directed to a payment method in the Player's own verified name. Where the original deposit method supports withdrawals, funds will ordinarily be returned to the same source. Playsbo reserves the right to request additional documentation before processing withdrawal requests above specified thresholds.

Playsbo reserves the right to delay or withhold any Withdrawal where fraud, money laundering, bonus abuse, or other prohibited conduct is suspected, pending completion of an internal investigation. Players subject to such holds will be notified in writing.

07Betting Rules

All Wagers placed on the Platform are subject to the specific rules applicable to the relevant sport, competition, or casino game at the time of placement. These rules are published within the relevant game or betting market interface and form part of this Agreement.

Wagers are only confirmed and binding upon the Platform's issuance of a bet confirmation reference. Playsbo reserves the right to void any Wager placed in error, at incorrect odds, or where a technical fault has materially affected the integrity of the transaction.

In the event of a dispute regarding the settlement of a Wager — including results for Liga Super Malaysia, EPL, UFC, or other covered competitions — the official result as determined by the relevant governing body shall prevail. Playsbo's settlement decisions are final subject to the formal dispute resolution process outlined below.

The Platform may offer cash-out functionality on selected live betting markets. Cash-out values are calculated in real time and reflect current market conditions. Playsbo does not guarantee cash-out availability on any specific market or at any specific time.

08Bonuses & Promotions

Playsbo offers various bonuses, promotions, cashback programmes, and loyalty rewards to eligible Players. Each offer is governed by specific terms and conditions published at the point of offer, which Players must read and accept before opting in.

General provisions applicable to all bonuses and promotions include the following:

• Bonus funds are credited to the Account as a restricted balance and are subject to wagering requirements before they may be converted to withdrawable funds.
• Wagering requirements specify the total amount a Player must wager before any associated bonus balance may be withdrawn. Requirements vary by promotion and are stated in each offer's specific terms.
• Bonuses may only be used for genuine play purposes. Bonus abuse — including but not limited to pattern staking designed to circumvent wagering requirements — is prohibited and will result in forfeiture of the bonus and any derived winnings.
• Playsbo reserves the right to withdraw, modify, or expire any promotion at any time with reasonable notice.
• Only one welcome bonus may be claimed per Player, per household, per device, and per IP address.

09Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Violation of any item below may result in immediate Account suspension, forfeiture of balances, and/or legal action where warranted:

• Providing false, inaccurate, or misleading information during registration or KYC;
• Creating or operating multiple Accounts;
• Using the Platform in any jurisdiction where online gambling is expressly prohibited;
• Depositing funds derived from unlawful activity or using the Platform to launder money;
• Colluding with other players to manipulate game outcomes or exploit promotional offers;
• Using automated software, bots, scripts, or other technical means to interact with the Platform outside of its intended user interface;
• Exploiting software errors, glitches, or vulnerabilities in any game or platform feature;
• Attempting to reverse-engineer, decompile, or extract source code from any part of the Platform;
• Harassing, threatening, or abusing Playsbo staff or other Platform users;
• Facilitating use of the Platform by any ineligible person, including minors under the age of 21.

10Responsible Gambling

Playsbo is committed to promoting responsible gambling practices across its Malaysian player base and beyond. The Platform provides a suite of player protection tools accessible from the Account settings dashboard at any time:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps. Once set, a limit reduction takes effect immediately; a limit increase is subject to a 24-hour cooling-off period.
• Session Time Reminders: Players may configure alerts notifying them of time spent on the Platform during a single session.
• Cooling-Off Period: A temporary restriction on Platform access ranging from 24 hours to 30 days, effective immediately upon request.
• Self-Exclusion: A formal restriction preventing Account access for a defined minimum period. Players seeking permanent self-exclusion must contact support directly at [email protected].

Players who believe their gambling may be causing harm are encouraged to use these tools and to seek independent support. Playsbo strongly encourages responsible play — gambling is entertainment, not a source of income.

For more information on responsible gambling resources and support, please visit our dedicated Responsible Gambling page.

11Account Suspension & Closure

Playsbo reserves the right to suspend or permanently close any Account, with or without prior notice, where the Company reasonably determines that:

• The Player has breached any provision of this Agreement;
• The Player has provided false, fraudulent, or misleading information;
• The Account has been used in connection with money laundering, fraud, or other criminal activity;
• The Player is, or becomes, ineligible to hold an Account under the eligibility criteria set out in Section 3;
• The Player is subject to a self-exclusion order that the Platform is obligated to honour.

Upon Account closure for breach, Playsbo reserves the right to withhold any Balance pending the outcome of an internal investigation. Where closure occurs for reasons other than breach or fraud, any verified remaining Balance will be returned to the Player via the original deposit method within a reasonable timeframe.

Players may voluntarily close their Account at any time by contacting the support team. Closure requests are processed within five (5) business days. Pending Withdrawals at the time of closure will be completed in the normal course.

12Limitation of Liability

To the fullest extent permitted by applicable law, Playsbo, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the Platform, including but not limited to:

• Loss of funds resulting from technical faults, connectivity failures, or third-party payment provider delays;
• Losses arising from a Player's failure to comply with applicable local laws;
• Any interruption, suspension, or termination of Platform services;
• Losses attributable to unauthorised access to a Player's Account resulting from the Player's failure to maintain credential security.

In no event shall Playsbo's total aggregate liability to any Player for any claim arising out of or relating to this Agreement exceed the total amount deposited by that Player into their Account in the thirty (30) days immediately preceding the claim.

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, to the extent such exclusion is not permitted by law.

13Intellectual Property

All content, software, trademarks, trade names, logos, game assets, interface designs, and other intellectual property available on or through the Platform ("IP") is owned by or licensed to Playsbo. Nothing in this Agreement transfers any IP rights to Players.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with this Agreement. This licence does not extend to commercial use, reproduction, distribution, or modification of any Platform content.

14Privacy & Data

The collection, processing, storage, and use of Player personal data by Playsbo is governed by the Platform's Privacy Policy, which is incorporated into this Agreement by reference. Players are encouraged to read the Privacy Policy carefully before registering.

By registering an Account, you consent to the processing of your personal data as described in the Privacy Policy, including for the purposes of identity verification, account management, fraud prevention, and compliance with applicable regulatory requirements.

15Amendments to These Terms

Playsbo reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, the Company will provide advance notice to registered Players via on-Platform notification or email to the registered address.

The effective date of any updated Terms will be clearly indicated at the top of this page. Continued use of the Platform following the effective date of any amendment constitutes the Player's acceptance of the updated Terms. Players who do not agree to amended Terms must cease using the Platform and may request Account closure.

16Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Playsbo holds its operating licence. Any dispute arising from or in connection with this Agreement that cannot be resolved through Playsbo's internal complaints procedure shall be referred to the competent dispute resolution body designated by the applicable licensing authority.

Players wishing to raise a formal complaint should first submit it in writing to [email protected]. Playsbo commits to acknowledging all formal complaints within three (3) business days and to providing a substantive response within fourteen (14) business days.

Nothing in this clause prevents a Player from seeking injunctive or other equitable relief in any court of competent jurisdiction where urgent relief is required.

17Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions or any other aspect of the Playsbo Platform, you may contact us through the following channels:

Playsbo's team is available around the clock, with peak-hours coverage aligned to Malaysian Standard Time (MYT / UTC+8). We are committed to responding to all substantive enquiries in a timely, professional, and transparent manner.